Terms & conditions of sale for Strategy Shift Ltd

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. These Terms are current and up to date as of 20 January 2025.

Summary of some of your key rights

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these Terms, such as information on our complaint handling policy.

Right to cancel — digital content

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide you with 14 days to change your mind and cancel the purchase and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.

Your consumer rights — digital content

The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

• if your digital content is faulty, you’re entitled to a repair or a replacement;
• if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;
• if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

1. Our Terms

C. Definitions:

i. “We, us or our” means Strategy Shift Ltd, (company number 12544881, VAT registration number 352483986) with our registered office being at:

1 Derwent Business Centre
Clarke Street
Derby DE1 2BU

References to us in these Terms also includes any group companies which we may have from time to time;

ii. “Our site or our website” means the site on which these terms and conditions are displayed, including, but not limited to strategyshift.co.uk

iii. “Terms” means these terms and conditions of sale as updated from time to time;

iv. “You or your” means the person accessing or using our site to make purchases from us.

D. The details of these Terms will not be filed with any relevant authority by us.

2. Terms and conditions of sale

i. our terms and conditions of use and any documents referred to therein;

ii. extra terms which may add to, or replace some of, these Terms. This may happen for the following reasons:

• Further regulatory requirements for products; legal changes require further measures.
• We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end the contract created by these Terms at any time by giving one month’s notice if we tell you extra terms apply.

All these documents form part of these Terms as though set out in full here.

3. Information we give you

i. read the Confirmation email that will be sent to you when you have ordered digital content (see clause below); or

ii. contact us using the email address above.

B. The key information we give you by law forms part of these Terms (as though it is set out in full here).

C. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

4. Ordering from us

i. The user adds the products to a basket. The user reviews the basket and confirms the order and makes payment.

C. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

D. Before you place any order for digital content you must check that the hardware and software requirements of your computer or device mean that you can download the digital content. If required please contact us for assistance.

E. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.

F. We may contact you to say that we do not accept your order. This is typically for the following reasons:

i. the digital content are unavailable;

ii. we cannot authorise your payment;

iii. you are not allowed to buy the digital content from us;

iv. we are not allowed to sell the digital content to you;

v. the number of digital content you have ordered is too large; or

vi. there has been a mistake on the pricing or description of the digital content.

G. We will only accept your order when we send you an Email to confirm this (Confirmation Email ). At this point:

a. a legally binding contract will be in place between you and us; and

b. your order will be fulfilled and your content will be automatically downloaded.

H. If you are under the age of 18 you may buy any digital content from our site. However, in some cases you may not be able to buy certain digital content because you are too young. If so this will be set out on the relevant webpage for the digital content concerned.

5. Right to cancel: non-business customers

To: Strategy Shift Ltd, 1 Derwent Business Centre, Clarke Street, Derby DE1 2BU.

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *.

Ordered on/received on *.
Name of consumer(s).
Address of consumer(s).
Signature of consumer(s) (only if this form is notified on paper).
Date.

* Delete as appropriate

F. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6. Right to cancel: business customers

7. No right to cancel once downloading of any purchased digital content starts

i. you have no right to cancel the contract created under these Terms once the downloading of it starts;

ii. you must read the following statement (which will be presented to you), agree to it, and tick the relevant box when buying the digital content: ‘I hereby consent to immediate performance of this contract when clicking on the ‘Pay’ button and acknowledge that I will lose my right of withdrawal from the contract once the automatic download of the digital content has begun’.

8. Effects of cancellation: non-business customers

 i. 14 days after the day we received back from you any goods supplied; or

ii. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

iii. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.

9. Download of digital content

i. is outside of our control; and

ii. affects you being able to download the digital content;

10. Permission to use digital content

i. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

ii. is non-exclusive to you. We may supply the same or similar digital content to other users;

iii. may be used only on one computer or device;

iv. may not be:

a. copied by you except for a reasonable number of necessary back-ups;

b. changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

c. combined or merged with, or used in, any other computer program; or

d. distributed or sold by you to any third party;

v. contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

11. Payment

i. is in pounds sterling (£GBP);

ii. includes VAT at the applicable rate; and

iii. does not include the cost of:

a. delivering the goods (delivery options and costs will be provided before you place your order).

12. Nature of digital content

i. is of satisfactory quality;

ii. is fit for purpose; and

iii. matches its description.

i. we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

ii. we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and

iii. you acknowledge that there may be minor errors or bugs in it.

13. Faulty digital content

i. us to repair the digital content;

ii. us to replace the digital content;

iii a price reduction; or

iv. to reject the digital content and get a refund.

 i. install any fixes, updates, upgrades, new releases and new versions that are made available to you as soon as reasonably possible after we tell you that they are available to be downloaded;

ii. use it only on the recommended third party software and equipment set out in the guide to its use or on our website; and

iii. follow any other guidance given by us to you when undertaking the purchase, or contained within the Confirmation email.

14. End of the contract

15. Limit on our responsibility to non-business customers

 i. losses that:

a. were not foreseeable to you and us when the contract was formed; or

b. that were not caused by any breach on our part;

ii. business losses; and

iii. losses to non-consumers.

16. Indemnity and insurance

17. Limitation of liability

i. loss of profit;

ii. loss or corruption of data;

iii. loss of use;

iv. loss of production;

v. loss of contract;

vi. loss of opportunity;

vii. loss of savings, discount or rebate (whether actual or anticipated); or

viii. harm to reputation or loss of goodwill.

i. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under these Terms.

ii. Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:

a. death or personal injury caused by negligence;

b. fraud or fraudulent misrepresentation;

c. any other losses which cannot be excluded or limited by applicable law;

d. any losses caused by wilful misconduct.

18. Rights of third parties

19. Disputes

i. the digital content;

ii. our service to you; or

iii. any other matter;

i. let you know that we cannot settle the dispute with you; and

ii. consider the need for alternative dispute resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

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